We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided the following conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached.
We don't have any HOKA stores in New Zealand just yet so please return your item online! Click the link below to start your return. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. HOKA does not offer online exchanges - Please post your item back to us for a refund and place a new order. Click here for more information on how to book your online return.
Start your return HERE.
Package your return: Shoeboxes must be protected by a satchel or similar.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.