HOKA stands behind its products with an assurance of quality materials and workmanship.
We offer a 6-month warranty on all footwear from the date of purchase.
If your item(s) meet the below criteria, we will gladly issue you a full refund.
- The item is faulty and is not of acceptable quality
- The product is not fit for its intended, advertised purpose
- The product does not match the sample or our description
Note: This warranty also does not cover any defects due to normal wear and tear, damage due to misuse, alteration of the product, negligence or improper fit.
If you believe your item may have a manufacturing fault, please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item from another retailer/stockist (not directly from HOKA NZ)
Unfortunately, our Time to Fly team are unable to assist with any third-party retailer warranty claims. Please reach out to the retailer for a faulty/warranty claim and assessment as your details and payment history will sit safely within their system.