We’re sorry to hear your HOKA's may have a manufacturing fault!
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason.
You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item from another retailer/stockist (not directly from HOKA NZ)
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official HOKA receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.