SHIPPING QUERY

Just placed an order? All orders are shipped using Express delivery!

Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of HOKA NZ. 

Once your order has been processed and is ready for dispatch, you'll receive an email from our courier with a tracking number and a link to track its delivery.

Your tracking number will become active once the driver has picked up and scanned your parcel.

You can enter your tracking number through NZ Post here:

See our Delivery Timeframes to estimate the arrival of your order.

Shipping is FREE on all orders over $150. 

Any orders that are under $150 will incur a $10 shipping fee. 

*All orders are shipped using Express Delivery. 

We aim to pack and dispatch online orders within 1-3 business days.

Once your order is dispatched, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may take longer. 

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• Your order is still processing in our systems
• A small typo in the email address entered at the checkout
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Time to Fly team here with the info below and we'll locate and resend your order confirmation. 

• First name and last name the order was placed under 
• Date when the order was placed 
• Payment method used 

We deliver New Zealand-wide to:

• Residential addresses.
• Business addresses.
• Parcel lockers.
• PO Boxes.

Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

For orders outside of New Zealand, please visit one of our international sites:

Australia: HOKA Australia

United States: HOKA United States 

Yes, we will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure you enter in the full correct address when checking out.