PRODUCT INFORMATION

HOKA stands behind its products with an assurance of quality materials and workmanship.  
 
Warranty period  

We offer a 6-month warranty on all footwear from the date of purchase.  
 
Warranty conditions 
 If your item(s) meet the below criteria, we will gladly issue you a full refund.  
- The item is faulty and is not of acceptable quality  
- The product is not fit for its intended, advertised purpose  
- The product does not match the sample or our description  

Note: This warranty also does not cover any defects due to normal wear and tear, damage due to misuse, alteration of the product, negligence or improper fit. 
 
What’s next? 

If you believe your item may have a manufacturing fault, please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online. 
 

I purchased the item from another retailer/stockist (not directly from HOKA NZ) 

Unfortunately, our Time to Fly team are unable to assist with any third-party retailer warranty claims. Please reach out to the retailer for a faulty/warranty claim and assessment as your details and payment history will sit safely within their system. 

We have a number of HOKA runners that are waterproof!

You can view our Waterproof Collection here!

Look out for the waterproof logo on the product page to make sure your specific product is waterproof, as some items without this logo may only be water-resistant. 

All sizes listed on the HOKA New Zealand website are in US sizes.

Click here to view our sizing guides for men and women. 

If you get stuck, our Time to Fly team is on-hand to help! Click here to get in touch. 

Unsure if you need a wide fit? If you answer yes to any of the questions below, you may want to consider wide fit shoes for optimal fit and comfort. 

• Do your feet go numb when you run? 
• Do you wear custom orthotics or a brace? 
• Do you have bunions or get blisters on the sides of your feet?
• Do you find your feet hang over the base/last of your shoes?

View our Men's Wide Fit HOKA's HERE.

View our Women's Wide Fit HOKA's HERE.

If you're still unsure, feel free to get in touch with our Time to Fly team below, we'll be happy to assist you in finding the perfect pair. 

Follow these simple steps to keep your HOKA's looking good, well into the future. 

Do : Clean your HOKA's ASAP if they get dirty or wet to prevent any long term damage. 

Don't : Wash your HOKA's in the washing machine or use bleach to clean them. This will age them rapidly; glue and other fastenings can be damaged in the wash. 

How to clean your HOKA footwear

1. Disassemble your shoes. Remove the insole and laces for a thorough clean. 
   
   
2. Wash the laces. Throw them in with your clothes laundry and wash on a cold setting with your regular detergent. Pro tip: Place in a laundry bag or sock so they don't get lost. 
   
   
3. Remove dirt from the upper and outsole. A small brush or towel works well. 
   
   
4. Scrub clean. Create a soapy mixture of water and laundry detergent, and gently work into dirty areas using a towel or soft bristle brush. 
   
   
5. Wipe down. Use a clean, dry cloth to wipe of excess soap and cleanser. 
   
   
6. Allow shoes to dry naturally, away from direct heat or sunlight. 

Squeaky shoes are often caused by moisture or friction within parts of the shoe. 

The easiest way to stop squeaky shoes is to use baby/talcum powder:

1. If possible, remove the inner sole of the shoe and loosen the laces.
2. Sprinkle baby/talcum powder on the underside of the innersole as well as inside the shoe.
3. Let the powder sit overnight to absorb any moisture. Shake out the excess powder the following day. 

If this doesn't do the trick and you believe that your HOKAs may be faulty, please see here for instructions on initiating an assessment.

If you're located outside of New Zealand, please contact your local HOKA distributor for further assistance:

Contact Us - Australia | Contact Us - USA  |   Contact Us - UK . 

We occasionally receive restocks, however, we unfortunately won't be able to inform you if and when we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by signing up to our newsletter at the bottom of our homepage. You can also keep watch on our social media channels! 

Please note: We don't have a preorder system and are unable to place single unit orders for sold out items. 

Feel free to reach out to our Time to Fly team below who can show you our latest drops and help you find something similar.

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