You will receive regular delivery updates and can track your order via the courier website.
TRACKING NUMBER
If you haven't received a tracking number, it would indicate our Team are still busy packing your order.
You'll receive an email with your tracking number once your order has been packed, we recommend checking your spam and junk folders for this.
Tracking numbers are also available by logging in to your online Account, under My Orders.
Rest assured, if you checked out as a guest you can retrospectively create an account with the email address used, and your purchase history will be visible to you there.
TRACKING YOUR ORDER
Once your order has been collected from us, you'll receive an email from our courier with a tracking link, and regular email updates.
Tracking details are emailed to you with a tracking link for NZ Post, they will handle your parcel once it arrives in New Zealand.
To track your parcel throughout its entire journey, including the international leg, visit the Omni Parcel website and input your tracking number, this should look like "ACG0123456".