Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.
PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.
(Extended to 60 days, on purchases made between November 1st & December 31st).
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label.
Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.